At Mixlotshop UK, your satisfaction is our top priority. We understand that sometimes things don’t work out as planned, and we are committed to making the return process as easy and hassle-free as possible.
Eligibility for Returns You may return most items within 30 days of receipt for a full refund or exchange. To be eligible for a return, the following conditions must be met:
The item must be unused and in its original condition, including all packaging and labels.
The item must be returned within 30 days of receipt.
Proof of purchase, such as a receipt or order confirmation, is required.
How to Return an Item
Contact Us: To initiate a return, please contact our customer service team at [email/phone number] to obtain a Return Authorization Number (RAN).
Prepare Your Package: Securely pack the item in its original packaging. Include a copy of your receipt and the Return Authorization Number (RAN).
Send Your Return: Ship the package to the address provided by our customer service team. Please note that you are responsible for the return shipping costs unless the item is faulty or incorrect.
Refunds and Exchanges
Refunds Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method and may take up to 3 to 5 business days to appear in your account, depending on your bank or card issuer.
Exchanges If you would like to exchange an item for a different size or color, please contact our customer service team to arrange the exchange. The returned item must meet our return criteria. Any price difference will be adjusted accordingly.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately. We will provide instructions for returning the item at no cost to you and arrange for a replacement or full refund.
Feel free to modify the content to suit your company’s specific return policies and procedures.
